Question 1

Where are you located?

Accepted Answer

Our office is located inside of The Flor Space Venue, located at at 901 N. Polk Street Suite 345. DeSoto, TX 75115

Question 2

Can I see your products before booking?

Accepted Answer

Yes you may but please keep in mind that because we make custom orders, you may not see a design in your desired color scheme. You may see any of our pre-arranged items during a consultation. To schedule your consultation please use this link: https://calendly.com/robyn-iewk/theflorspacevenue-consultationtour

Question 3

What if I want to purchase items?

Accepted Answer

We have  items available to purchase in addition to our rentals. Some items are only available for purchase, such as our preserved flowers, decorated jump brooms, corsages, boutonnieres, custom flower crowns/headbands, and welcome signs.

Question 4

How do I return my rental items?

Accepted Answer

If your items were delivered to you on the date of your event, My Fab Florals staff members will pick-up your items at the end of your event. 
 
If your items were shipped to you, you must return your items using the pre-paid return shipping label included in your box within 5 days of your event in order to avoid any late fees. See RETURN POLICY for more details.

Question 5

Securing my event date / Deposit

Accepted Answer

A 25% retainer fee is required to secure your booking. This will be applied as a credit toward your final balance. Final payment must be made 30 days prior to the event, or according to the payment schedule listed on your invoice and contract.

Question 6

Do you offer payment plans?

Accepted Answer

Yes we do. For all orders over $500, we offer payment plans. Your first payment will be your 25% deposit. Your following payments will be anywhere between 1-3 installment payments depending on the total price of your order and event date.

Question 7

Can I get an estimate for floral decor today?

Accepted Answer

Yes, absolutely! If you fill out this form we will get your estimate sent over to you within 48hrs. https://www.honeybook.com/widget/my_fab_florals_llc_281140/cf_id/6723ab8dba7d21002b1227c6

Question 8

Can you give me more information about wedding coordination?

Accepted Answer

Yes, absolutely! We offer day-of, month-of, and full coordination services. Our day of coordination starts 2-3 weeks before the wedding, month-of starts 4-6 weeks prior, and full planning/coordination starts 9-12 months ahead. Each of our coordination packages comes with access to your very own digital planning folder, in-person and zoom meetings, and unlimited contact with our lead wedding planner/coordinator. If you would like more information about our coordination packages, please use this link to go to our Wedding & Event coordination page on our website: https://www.myfabflorals.com/wedding-coordination

Question 9

How do I schedule a consultation?

Accepted Answer

We would love to get you scheduled for a consultation. We offer in-person, zoom, and phone consultations. Please use this link to schedule your consultation. https://calendly.com/robyn-iewk/theflorspacevenue-consultationtour

Question 10

Do you offer payment plans for your services?

Accepted Answer

Yes we do. For all orders over $500, we offer payment plans. Your first payment will be a 25% deposit. Your following payments will be anywhere between 1-3 installment payments in equal amounts depending on the total price of your order and event date.

FAQ